Principle 1 Your customer is your paycheck. Don’t be fooled by the signature at the bottom of your payroll check — the guy who signed the check didn’t put the money there — your customers did. No customers, no money. You should change your customer greeting to “Hi, thanks for […]
Daily Archives: November 19, 2007
2 posts
[what we first learned in the 80s is that…] Firms that earned superior levels of customer loyalty and retention also earned consistently higher profits–and they grew faster as well….[W]e learned that customer loyalty is inextricably linked to employee and investor loyalty and that major improvements in the one often require […]