Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. – Steve Jobs
Monthly Archives: December 2008
3 posts
Have fun. Do good. Make money. These are the things on my scorecard, and the first among them is all three. Today I was talking with some business friends including one fellow who’s trying to decide what to do with the valuable remnants of a business that recently collapsed. He […]
When I signed on with Verizon Wireless this week, I discovered that they take the Net Promoter idea very seriously. In fact, it’s the only question on their new-customer survey: 1. How likely is it that you would recommend Verizon Wireless to a friend or colleague? I clicked on “extremely […]