I invoiced a new client late Wednesday night via email. “To process at your convenience,” I wrote. On Saturday I found their payment in my PO Box. Wow. With this new client, I can now count four current clients who pay their invoices within ~48 hours of receipt. At least […]
Phil
172 posts
Coincidentally related to my last post, here’s the current mantra of my friend Jen: Discipline is remembering what you want. Discipline is remembering what you want. Discipline is remembering what you want. And, of course, doing what it takes to get what you want.
“Be Quick But Don’t Hurry” — John Wooden’s top advice to his UCLA basketball team that won ten national championships in twelve years. Adds the coach: there is never enough time to be sure (and if you are sure, you’re probably too late), but you must always keep your balance. […]
Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected. – Steve Jobs
Have fun. Do good. Make money. These are the things on my scorecard, and the first among them is all three. Today I was talking with some business friends including one fellow who’s trying to decide what to do with the valuable remnants of a business that recently collapsed. He […]
When I signed on with Verizon Wireless this week, I discovered that they take the Net Promoter idea very seriously. In fact, it’s the only question on their new-customer survey: 1. How likely is it that you would recommend Verizon Wireless to a friend or colleague? I clicked on “extremely […]