Greetings today from Las Vegas, where I didn’t expect to be. Las Vegas was supposed to be an overnight stop during my road trip from Denver to San Francisco, but that was before I found out that I had a broken windshield and that my insurance company had no idea […]
Leadership and Management
54 posts
If the person is over 40 years old, I tell him he should do something because it is first good for Japan, good for the company, good for his family and finally good for him. If the person is under 40, I tell him he should do it because first […]
I got a chuckle when someone referred to today as “September Fool’s Day.” I suspect he repeats this gag every first of the month. We did a big of pranking at my first job — anything from spraying paper-punch holes all over someone’s office, to tweaking computer screens so that […]
We don’t need a silver bullet. We need silver buckshot.– Md. State Delegate Sue Kullen. Through lucky circumstance, I happened to meet Delegate Kullen over lunch, soon after she had been talking with some of the nation’s leading Democrats about health care. The gist of her comment is that the […]
Business thinker must have a million 2×2 grids for classifying things. While chatting with my B-school advisor some years ago, I theorized that most business thinking has to get reduced to a 2×2 grid, because people can’t get their minds around anything bigger than what they can draw on a […]
I’ve been traveling around Honduras for the last four weeks — mostly vacation, but working a little while I’m here, via the occasionally available internet or VoIP connection to the States. Small business in Honduras is not a model you want to copy, at least not for profitability. As a […]
Three numbers you should know: the cost of customer acquisition, cost of customer retention, and value of a customer. Also, know the difference between your average cost/value and your customer-specific cost/value. Average cost/value is useful for planning and projecting. But for management and strategy, you’ll want to know customer-specific cost […]