Demarketing requires discipline: the discipline to decide what you’re not going to do, and then the discipline to stick with the decision. Some people have this kind of discipline in spades: Xiang Yu was a Chinese general in the third century B.C. who took his troops across the Yangtze River […]
Leadership and Management
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A Toyota Motor Corp employee died of overwork after logging more than 106 hours of overtime in a month, a judge ruled Friday, reversing a ministry’s earlier decision not to pay compensation to his widow. …The employee, who was working at a Toyota factory in central Japan, died of irregular […]
Among your outside advisors, your account is likely to have the greatest impact on the success or failure of your business. — Jacquelyn Lynn in Start Your Own Restaurant (and Five Other Food Businesses) (Entrepreneur Magazine’s Start Ups).
[what we first learned in the 80s is that…] Firms that earned superior levels of customer loyalty and retention also earned consistently higher profits–and they grew faster as well….[W]e learned that customer loyalty is inextricably linked to employee and investor loyalty and that major improvements in the one often require […]
On advice-giving: People don’t care what you know until they know that you care. — source unknown One of my favorite Far Side cartoons shows a man in his bedroom getting dressed for the day. A sign by his mirror reminds him, “First Pants, Then Shoes”. This cartoon and the […]
Chief executives at charitable hospitals in Massachusetts received substantial pay and benefit increases in fiscal year 2005, for the first time boosting their overall compensation to more than $1 million at most of the largest institutions. Also, the highest-paid hospital executive in the state, Partners HealthCare chief executive James J. […]
Some of you will be going into business. For that you need two eyes. With one eye you have to check accounts receivable and accounts payable, overhead and profit margins, payroll and insurance costs. With the other you have to attend to your employees – are they receiving just reward […]